Customer Service Centre 

 

Excellent customer service is a hallmark of the Rideau Centre shopping experience. While you're here, stop by our Customer Service Centre on the 3rd Level, Rideau Court for a range of services including:


Store Information
Whether you're searching for a certain store or need suggestions on where to find a particular item, it's our job to help you find what you're looking for at Rideau Centre.


Tourism / Visitor Information
Rideau Centre is an official Ottawa Tourism Information Centre. The Customer Service Centre is equipped with brochure stands featuring a variety of brochures and pamphlets of Ottawa Tourism members.



Nursing Room
Our nursing room features three private nursing stations. Each one is equipped with a rocking chair, counter and soft lighting. The nursing room also includes a microwave, sink and two change tables.


Coat & Parcel Check
Check up to three items for a cost of $2.00.  Items may not be left overnight.


Gift Wrap
We offer a choice of two signature gift wraps.  Prices vary by size.


Family Washroom
Our family washroom features standard fixtures for adults and miniature fixtures for children.


Lost & Found
We have an extensive list of lost and found items.  All items are kept for two weeks.  To inquire about a lost item, please call (613) 236-6565 ext. 247.


Stroller & Wheelchair Loans

Complimentary wheelchairs, walkers and strollers are available for use during regular shopping hours.  We kindly request that you leave a driver’s license, credit card or $40.00 deposit to borrow a stroller. For wheelchair loans, we kindly ask that you leave two forms of collateral. If you would like a Customer Service Representative to meet you at one of our entrances with a wheelchair, walker or stroller, please call (613) 236-6565 ext. 247 and we will do our best to accommodate your request.


Tax Information for Tourists

Please visit the Canada Revenue Agency


Questions or comments regarding the Customer Service Centre may be directed to:

Lisa Rochon
Guest Services Supervisor
(613) 236-6565 ext. 233
Lisa.rochon@cadillacfairview.com


OTHER SERVICES AVAILABLE:


TTY Phone
A teletypewritter phone for the hearing impaired is available at the Besserer Street entrance (1st Level) and the Mackenzie King Bridge entrance (3rd Level).

Security

For emergencies, please contact the Security Department directly at 613-236-9091.
 

Rideau Centre is committed to providing a safe, comfortable and secure environment for both customers and tenants. Our knowledgeable and experienced team of security personnel work diligently to ensure the highest level of service delivery and responsiveness in the following areas:
- crime prevention and detection
- conflict resolution
- medical assistance / emergency
- lost/missing persons
- emergency response
- personal safety and protection

In the event of an emergency or if you require medical assistance, please go to the nearest retail store and ask the sales associate to contact Rideau Centre security. Alternatively, please go to the Customer Service Centre (3rd Level, Rideau Court).